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I.follow Problems

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everbrite
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« Reply #80 on: September 20, 2020, 13:36:15 pm »

I'm sure you're right Evers. I've got used to trying things with regard to using IT as eventually you work it out (trial and error) but I was lucky in that I've worked with it most of my working life. Many haven't and some kind of guide would often be handy.

The same trial and error method can work out badly with your electrics or plumbing !

Not all of it is trial error best to follow some sort of procedure which the Club emailed to all of us a 2/3 weeks ago. I then  merely followed Deepcuts advice!
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« Reply #81 on: September 20, 2020, 14:58:27 pm »

I've got used to trying things with regard to using IT as eventually you work it out (trial and error) but I was lucky in that I've worked with it most of my working life

I think I've spoken to you more than once on the end of a Helpdesk line  Wink
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« Reply #82 on: September 20, 2020, 17:12:46 pm »

When in ifollow for the first time I sat looking at a fixed screen for 5 mins but the commentary was live. Eventually I had the nous to press the little live button bottom left of the actual picture. Until you press the live button you won’t get a live picture!!
Perhaps some of you are failing like I did to press the live button!

Living abroad I have been using Follow for away games for 3 seasons and initially experienced a few glitches  but perfect now, but the point you raise is worth noting - sometimes you get commentary but a frozen or blank screen for video  and no visible "play" icon - its actually right in the middle of the screen and only detected when you pass your curser over it - might solve some of the problems people are having. 
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« Reply #83 on: September 20, 2020, 17:21:55 pm »

Living abroad I have been using Follow for away games for 3 seasons and initially experienced a few glitches  but perfect now, but the point you raise is worth noting - sometimes you get commentary but a frozen or blank screen for video  and no visible "play" icon - its actually right in the middle of the screen and only detected when you pass your curser over it - might solve some of the problems people are having. 

that also Smiley
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« Reply #84 on: September 20, 2020, 17:48:39 pm »

Not all of it is trial error best to follow some sort of procedure which the Club emailed to all of us a 2/3 weeks ago. I then  merely followed Deepcuts advice!

Don't bring me into this...  Shocked
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« Reply #85 on: September 20, 2020, 18:23:29 pm »

Should have turned it off and on again.
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« Reply #86 on: September 22, 2020, 12:36:54 pm »

Really interesting insight from Colchester's chairman on how iFollow cash is being distributed:

https://www.manchestereveningnews.co.uk/sport/football/football-news/efl-ifollow-streaming-revenue-explained-18975658?fbclid=IwAR18GgeW6dFqbi3e36B6P3RmUqFN5uUJ_HHuN9wrnFTaMxZuC75c0Efl4_4

At our level in particular, this is going to widen the gap between the bigger and smaller clubs. It's important that as many of us as possible pay for iFollow, both for home and away games...even if you do feel the need to put Oglethorpe on mute. Grin
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« Reply #87 on: September 22, 2020, 13:06:57 pm »

Similar transparency from Bradford City.....

https://www.bradfordcityfc.co.uk/news/2020/september/city-v-stevenage-ifollow-codes-distributed/

As can be seen, the proceeds for the club from each £10 pass sold are £8.34.

Colchester also allude to the fact that they had revenue from 952 passes and made just shy of £8,000 (952 x £8.34 = £7939.68)

Season Ticket holders continue to receive codes and therefore are not generating any additional revenue, and yes as NTFC Nut says, as many as possible should pay for both home and away games..... for away games we need more than 500 to pay through the NTFC IFollow portal to actually make OUR club anything.....
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« Reply #88 on: September 22, 2020, 19:37:44 pm »

That's a lot less than normal attendances then - with half of the price for tickets then I guess we're really not going to be getting a lot from it. What do we reckon we've probably sold a game around 900 - 1000 ish?
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« Reply #89 on: September 24, 2020, 10:28:04 am »

I've just tried to enter my code for Saturday, I got all the way through up to the "Pay now" button , I press that and nothing happens !!! any ideas?
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« Reply #90 on: September 24, 2020, 10:43:53 am »

Sorted, needed to press "Pay with this card" not "Pay now"  Huh?
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« Reply #91 on: September 24, 2020, 10:44:02 am »

I've just tried to enter my code for Saturday, I got all the way through up to the "Pay now" button , I press that and nothing happens !!! any ideas?

have you scrolled down the page? i seem to remember that you have to hit pay now, which will apply the code and then an order summary appears below (this shows a cost of 10 quid and then a credit of the same amount) and you have to hit another button to actually confirm the order
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« Reply #92 on: September 26, 2020, 09:01:35 am »

Ok. I’ve put my ST code in and pressed “Apply”. Nothing happens. Emailed I follow and asked to request support via chat in their website. No sign of the chat button! Got fed up of waiting for apply to work and pressed pay. Nothing happens! Help!
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« Reply #93 on: September 26, 2020, 09:05:19 am »

Have you put your bank details in? They're needed even for season ticket holders.
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« Reply #94 on: September 26, 2020, 09:10:14 am »

Yes. I’ve tried it in 3 different browsers as well now. I had the same problems for the Wimbledon game as well! If I could find the support chat button on the iFollow site it might help!?
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« Reply #95 on: September 26, 2020, 09:24:49 am »

Ok. Got it now. As some one said above ... you have to apply code- nothing happens. Go down and click on pay- nothing happens. But if you go up(!) and click on pay with this card, it works.
Totally illogical and counter intuitive!
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« Reply #96 on: September 26, 2020, 09:54:52 am »

Don't bring me into this...  Shocked

Common courtesy - tend to thank most on here for any assistance received  Roll Eyes
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« Reply #97 on: September 26, 2020, 10:02:40 am »

Ok. Got it now. As some one said above ... you have to apply code- nothing happens. Go down and click on pay- nothing happens. But if you go up(!) and click on pay with this card, it works.
Totally illogical and counter intuitive!

Not really Jim but I did tremble when I had to use DC to authorise payment so I used The PayPal Link!
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« Reply #98 on: September 26, 2020, 11:52:47 am »

Have you put your bank details in? They're needed even for season ticket holders.

?
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« Reply #99 on: September 27, 2020, 16:43:51 pm »

How has that confused you?
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