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I.follow Problems

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Author Topic: I.follow Problems  (Read 3390 times)
BackOfTheNet
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« Reply #40 on: September 11, 2020, 14:31:41 pm »

Totally sympathise with your situation but was surprised that you entered a bogus credit card details!

Why? It's a payment of zero pounds and zero pence, so it's hardly dishonest. It's just a 16 digit number that passes the front end luhn check.
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« Reply #41 on: September 11, 2020, 18:24:02 pm »

Why? It's a payment of zero pounds and zero pence, so it's hardly dishonest. It's just a 16 digit number that passes the front end luhn check.

BoN, Its hardly a dishonest transaction with nil value to boot. Just surprised that entering card details with no address or other details to check it is bound to reject your transaction. Just surprised it was not instant.
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« Reply #42 on: September 11, 2020, 19:38:46 pm »

BoN, Its hardly a dishonest transaction with nil value to boot. Just surprised that entering card details with no address or other details to check it is bound to reject your transaction. Just surprised it was not instant.

It's not necessarily bound to get rejected because not all transactions go online to verify your account. If you present your card in a store there are all manner of things that come into play first - issuer action codes, terminal action codes, card action codes, floor limits, stand in limits and a multitude of other factors; all of them have to come into alignment before the POS terminal decides to go online to verify everything is correct. In these days of icc cards you might be surprised how infrequently that actually happens. Obviously, for customer not present transactions the vast majority will still go online but for a zero value transaction I thought there was a good chance that it wouldn't. As you say though, it's odd that it accepted the order and then rejected it after the fact. Presumably it's doing some basic offline validation and then sticking it in a queue for the back end processing to keep the user experience quick.

Anyway, that's kind of a moot point as it wasn't doing that that fecked things up, it was the "use this card" button meaning not "select this card" as I expected and instead meaning "pay now using this card"!  Tongue It's not the nomenclature I'd have given it, anyway!
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« Reply #43 on: September 11, 2020, 22:41:58 pm »

Have you had a response from the club, when you complained?

I sent Ifollow an email first time. I received an automated response. Nothing since. Then when I tried it again and they took payment, I emailed them again. No response at all.

I accept I am a numpty and probably buggerred it up but no assistance whatsoever
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« Reply #44 on: September 11, 2020, 23:37:53 pm »

I sent Ifollow an email first time. I received an automated response. Nothing since. Then when I tried it again and they took payment, I emailed them again. No response at all.

I accept I am a numpty and probably buggerred it up but no assistance whatsoever

Did you not get the ‘how to’ email addy; received a second one this morning. Think Wendy has the hots on me Cool... Wink
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« Reply #45 on: September 12, 2020, 12:06:48 pm »

Used my wifes voucher this morning and it worked fine. I think it was because I had already registered and it just defaulted as my credit card was the same
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« Reply #46 on: September 12, 2020, 14:59:16 pm »

Anybody trying to watch iFollow on their TV... This is 2 ways i have got it to work without needing cables.

First Way
If you have a reasonably new tv (which has wifi access and is connected to your home wifi), use Google Chrome as your browser and cast the tab to your tv:

https://support.google.com/chromecast/answer/3228332?co=GENIE.Platform%3DDesktop&hl=en&oco=0

Second Way
If your TV doesn't show up when you try to cast (make sure your tv is on and on the wifi) then it doesn't have the required software. The easiest thingt o do is buy a Google Chromecast (£30) and then you can do the same casting a tab directly to your tv and when you put the match full frame on the tab it will go full frame on your tv!

Hopefully this helps some people.
Chrome cast doesn’t work with iFollow so god knows how you got it to work 🤥
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Rule Britannia
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« Reply #47 on: September 12, 2020, 15:07:58 pm »

Bloody useless !!! I sign in do everything it tells you, press "watch live" and just get a black screen with an arrow, press the arrow and nothing happens !!!!!!!!!!!!!!!
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« Reply #48 on: September 12, 2020, 17:01:34 pm »

Chrome cast doesn’t work with iFollow so god knows how you got it to work 🤥

Worked for me. Thanks London Cobbler  Grin
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anybody that knows the slightest inclination about the game of football knows that O'Toole should be in the team. We really do have some idiotic fans.
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« Reply #49 on: September 12, 2020, 17:47:46 pm »

It worked for me. A bit glitchy and jittery at times which could do with sorting out, but it wasn't unwatchable.
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« Reply #50 on: September 12, 2020, 17:53:38 pm »

A lot of buffering for the first 20 minutes then it settled down. No idea why.
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« Reply #51 on: September 13, 2020, 10:17:45 am »

A lot of buffering for the first 20 minutes then it settled down. No idea why.

Probably your broadband speed. I didn't get any buffering.
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the grumpy old man
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« Reply #52 on: September 13, 2020, 11:17:46 am »

I never did get in on the PC but tried it on the tablet and it worked perfectly throughout the game. I wasn't impressed with the big square advertising box at the start that covered most of the screen though, it would have been nice to see the players warming up. Advertising shouldn't be necessary for a service you would in normal times pay for. Having said that I do hate adverts in general and always record everything on the TV so I can wind them up, life is too short to waste it watching adverts !
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« Reply #53 on: September 15, 2020, 13:38:51 pm »


I emailed iFollow, explained what I'd stupidly done and asked if it could either be refunded or have the discount code retrospectively applied, but that was nearly 48 hours ago and I've had no reply back from them, beyond an automated message that came out about 24 hours after I'd emailed them to say my email had been received but they were very busy and it would take time to look at it. That will probably mean they won't look at it until after the game and then won't be able to refund it because the match has already taken place.


It may have taken them 6 days to reply, but credit where it's due, they contacted me today to say I'd be receiving a refund in the next 3-5 days.
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« Reply #54 on: September 16, 2020, 13:19:41 pm »

I know I might be the only one interested in how Ifollow provides revenue to the clubs, but there's an article here from Bradford about how it works in League 2 (And presumable in League one as well) https://www.bradfordcityfc.co.uk/news/2020/september/ifollow-financial-benefits--outlined/
FA covering the streaming costs, so no money is deducted. Cup games total money received is split 50/50, which will be useful tonight against a team with larger attendances. In League games, Home team keeps the home 'gate', and first the money for first 500 away fans. Any surplus away fans then contribute to the away club's coffers.
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« Reply #55 on: September 16, 2020, 13:27:50 pm »

I know I might be the only one interested in how Ifollow provides revenue to the clubs, but there's an article here from Bradford about how it works in League 2 (And presumable in League one as well) https://www.bradfordcityfc.co.uk/news/2020/september/ifollow-financial-benefits--outlined/
FA covering the streaming costs, so no money is deducted. Cup games total money received is split 50/50, which will be useful tonight against a team with larger attendances. In League games, Home team keeps the home 'gate', and first the money for first 500 away fans. Any surplus away fans then contribute to the away club's coffers.
So from that I deduce that those season ticket holders who are offered "free" Ifollow passes to games in the current climate are not contributing anything further to the clubs coffers.....? Therefore its only the non-season ticket holders and the away fans who will provide any further income.... lets say that 200 Wimbledon fans purchaed last week and the same amount of Cobblers non-st holders......400 @ £8.34 a pop..... only just over £3,000 in match day income. How would this compare to the amount of pay on the day fans at £20 a time, programme money, food and drink money, car park money......?
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« Reply #56 on: September 16, 2020, 20:09:36 pm »

Late to the game tonight, is there no commentary from anyone tonight?
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« Reply #57 on: September 16, 2020, 21:07:50 pm »

Well at least I had pictures in the first half now just got a black screen  Huh?
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« Reply #58 on: September 18, 2020, 06:07:04 am »

I paid to watch a blank screen,
huge improvement on most games
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the grumpy old man
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« Reply #59 on: September 19, 2020, 15:00:27 pm »

Anyone got into tge game yet?. All i have is a blank screen and the circle going round and round.
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