The Hotel End
March 28, 2024, 23:44:19 pm
Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
News:
 
  Home Help Search Arcade Downloads Gallery Links Staff List Calendar Login Register Chat  

Ticket And Tannoy Issues

Pages: 1 2 [3] 4 5 6 7 8 9 10 ... 12   Go Down
  Print  
Author Topic: Ticket And Tannoy Issues  (Read 11024 times)
0 Members and 4 Guests are viewing this topic.
St Edmundsbury Cobbler
Hero Member
*****
Offline Offline

Posts: 2178



View Profile
Badges: (View All)
Level 6 Search Windows User
« Reply #40 on: July 31, 2022, 20:39:05 pm »

you have trouble buying tickets usually ending with a phone call to the ticket office to sort it out

For a bit of balance, I've never had a problem buying a ticket on line and have never needed to call the ticket office to complete the transaction. I bought a season ticket on line without any issue in the summer and got a ticket for yesterdays game for my nephew. It's not really a difficult process.

Also, any online club Shop purchases are straight forward and arrive in expected time.
Report Spam   Logged

2022/23 Prediction League Champion
2022/23 Guess The Attendance Champion

Claret & White - Nothing Else Matters
Shoemender
Hero Member
*****
Offline Offline

Posts: 1689



View Profile
Badges: (View All)
Third year Anniversary Level 5 Second year Anniversary
« Reply #41 on: July 31, 2022, 20:59:17 pm »

To let people in
Funny guy. The turnstile is the thing that clicks round when you walk through it at the entrance which records the number of people going through it. I didn't say what's the point of the entrances.
« Last Edit: July 31, 2022, 21:37:09 pm by Shoemender » Report Spam   Logged
Baby Bear
Hero Member
*****
Offline Offline

Posts: 1296



View Profile
Badges: (View All)
Combination Topic Starter Poll Voter
« Reply #42 on: July 31, 2022, 21:33:44 pm »

As previously stated, I was sat in a season ticket holders seat on Saturday and the same seat is available to purchase for the next home game. 🤷‍♂️
Report Spam   Logged

@Babie_Bear_
everbrite
Hero Member
*****
Offline Offline

Posts: 20217


Steve Howard best since Cliff Holton


View Profile
Badges: (View All)
20000 Posts Search Apple User
« Reply #43 on: July 31, 2022, 22:49:46 pm »

As previously stated, I was sat in a season ticket holders seat on Saturday and the same seat is available to purchase for the next home game. 🤷‍♂️

No doubt you will query this with the Club, even the TO?
Report Spam   Logged

2020 Grand National S/S 3rd Place
west stand oap
Hero Member
*****
Offline Offline

Posts: 2910


View Profile
Badges: (View All)
2500 Posts Apple User Fourth year Anniversary
« Reply #44 on: August 01, 2022, 07:58:09 am »

The next home game is a cup game so the seat would be available if the season ticket holder has not paid to have it.
Report Spam   Logged
CobblerForever
Hero Member
*****
Offline Offline

Posts: 2039



View Profile
Badges: (View All)
Avatar Search Combination
« Reply #45 on: August 01, 2022, 16:16:00 pm »

Tom Cliffe has kindly responded to me as follows and is happy for me to quote here;

PA system is an odd one. A survey of the system was carried out very recently to get our usual certification and was tested and working last week I’m told. They aren’t sure if it was related to a break in end of last week and some damage in N/E corner. Engineer will be in this week to look at.”

“Ticketing - our new ticketing system allows us to scan and recognise season tickets sold on the old ticket system. That made the buying/ issuing far easier with STH’s able to take ST at time of purchase rather than wait to be issued on new system. On the old system it’s a bar code on the new system it’s QR code. While the bar codes on the old system had been tested etc. what happened on the real test of volume on matchday was that the scanning worked but when scanning the old barcodes under matchday conditions it was slow and caused longer queues at turnstiles. Scanning the QR codes for tickets on the new system was fine. Control room dealt with it and got everyone in pre kick off. On the whole with a brand new ticketing system in place it went very well and some teething issues are inevitable. There will be a meeting this week with the company to look at ways of improving this. Also If anyone is concerned about their season ticket seat or had issues on Saturday  please do contact the ticket office at tickets@ntfc.co.uk (rather than only post on social media or the message board) so the staff can check individual seats and rectify any issues  before the next game

Will look into shirts and stock for your May be a day or two before I get back to you in this one due to staff holidays and work commitments but will update when I can
Thanks for taking the time to message. I do read the forums and had picked up on several points. Many Thanks Tom

If people have comments they can email me on cliffetom@hotmail.com Where an individual has messaged me I will reply to them. I will probably do a video update on this next week which will be shared through club channels as well. Things can take a bit more time at this time if year due to annual leave and work commitments etc

Tom Cliffe
Report Spam   Logged
Manwork04
Hero Member
*****
Offline Offline

Posts: 9314



View Profile
Badges: (View All)
Windows User Mobile User Spammer 25 Posts in one day
« Reply #46 on: August 01, 2022, 16:31:21 pm »

Tom Cliffe has kindly responded to me as follows and is happy for me to quote here;

PA system is an odd one. A survey of the system was carried out very recently to get our usual certification and was tested and working last week I’m told. They aren’t sure if it was related to a break in end of last week and some damage in N/E corner. Engineer will be in this week to look at.”

“Ticketing - our new ticketing system allows us to scan and recognise season tickets sold on the old ticket system. That made the buying/ issuing far easier with STH’s able to take ST at time of purchase rather than wait to be issued on new system. On the old system it’s a bar code on the new system it’s QR code. While the bar codes on the old system had been tested etc. what happened on the real test of volume on matchday was that the scanning worked but when scanning the old barcodes under matchday conditions it was slow and caused longer queues at turnstiles. Scanning the QR codes for tickets on the new system was fine. Control room dealt with it and got everyone in pre kick off. On the whole with a brand new ticketing system in place it went very well and some teething issues are inevitable. There will be a meeting this week with the company to look at ways of improving this. Also If anyone is concerned about their season ticket seat or had issues on Saturday  please do contact the ticket office at tickets@ntfc.co.uk (rather than only post on social media or the message board) so the staff can check individual seats and rectify any issues  before the next game

Will look into shirts and stock for your May be a day or two before I get back to you in this one due to staff holidays and work commitments but will update when I can
Thanks for taking the time to message. I do read the forums and had picked up on several points. Many Thanks Tom

If people have comments they can email me on cliffetom@hotmail.com Where an individual has messaged me I will reply to them. I will probably do a video update on this next week which will be shared through club channels as well. Things can take a bit more time at this time if year due to annual leave and work commitments etc

Tom Cliffe
Scanning of the QR codes was horrendously slow, if you think that new ticketing system was a “very good” implementation the it must be measured with a very low bar.
It’s quite frankly a disaster, if something happens when buying tickets the online the system just gives you an error message and kicks you out, now the old system used to have a basket where your tickets would be held, on the new system there is no basket so not only have you lost the tickets they are now greyed out and can’t be rebooked ending in yet another call to the ticket office.
The match day experience at Sixseats is an utter joke.
Report Spam   Logged

Rule Britannia
JSO
Full Member
***
Offline Offline

Posts: 117


View Profile
Badges: (View All)
Second year Anniversary One year Anniversary 100 Posts
« Reply #47 on: August 01, 2022, 16:44:30 pm »

Weirdly this is also the anewer I was given, but nothing has answered why the same seats can be sold twice, surely that's a ground safety issue.
Report Spam   Logged
BackOfTheNet
Hero Member
*****
Offline Offline

Posts: 5883


View Profile
Badges: (View All)
Search Level 6 Combination
« Reply #48 on: August 01, 2022, 16:53:51 pm »

Scanning of the QR codes was horrendously slow, if you think that new ticketing system was a “very good” implementation the it must be measured with a very low bar.
It’s quite frankly a disaster, if something happens when buying tickets the online the system just gives you an error message and kicks you out, now the old system used to have a basket where your tickets would be held, on the new system there is no basket so not only have you lost the tickets they are now greyed out and can’t be rebooked ending in yet another call to the ticket office.
The match day experience at Sixseats is an utter joke.


I did have a similar problem. I picked the seat I wanted to book then had to reset my password and after logging in couldn't see a basket and the seat was no longer available, presumably because it was held under my first attempt at booking it. In the end I closed my browser, logged back in and a basket appeared with my ticket in it so I was able to complete the transaction.

Probably more a case of not enough UX testing than an actual fault in the underlying ticketing system, to be honest.
Report Spam   Logged

The Hotelend Grand National* Sweepstake Champion 2020
Deepcut Cobbler
Administrator
*****
Offline Offline

Posts: 14652



View Profile
Badges: (View All)
Search Level 6 Windows User
« Reply #49 on: August 01, 2022, 17:30:19 pm »

I did have a similar problem. I picked the seat I wanted to book then had to reset my password and after logging in couldn't see a basket and the seat was no longer available, presumably because it was held under my first attempt at booking it. In the end I closed my browser, logged back in and a basket appeared with my ticket in it so I was able to complete the transaction.

Probably more a case of not enough UX testing than an actual fault in the underlying ticketing system, to be honest.

I had the same problem but assumed that someone had jumped in and secured it whilst I had been logged out.
The seat I normally sit in was empty throughout the game.  Cool
Report Spam   Logged

“They shall grow not old as we that are left grow old:
Age shall not weary them, nor the years condemn.
At the going down of the sun and in the morning
We will remember them.” Laurence Binyon

The Hotelend Grand National Sweepstake Champion 2009
The 12th Marquis of Sixfields
Winning Is For Losers
Administrator
*****
Offline Offline

Posts: 9352


View Profile
Badges: (View All)
Search Mobile User Level 6
« Reply #50 on: August 02, 2022, 19:31:57 pm »

That’s why we got 3% out of 15% in that stadium survey for condition of stadium, the owners clearly do not care FFS, the club knew there was problems with the ticketing system from the preseason games and did nothing about it.
Match day experience is shocking you have trouble buying tickets usually ending with a phone call to the ticket office to sort it out, you get to park in a muddy field in winter if your lucky then wait for ages to get in walk past the broken windows and peeling paint to find someone sitting in you seat.
Then spend the match looking at a stand that looks like a half finished warehouse, is it any wonder there was only 5400 there yesterday!
where are these broken windows that you continuously mention? I don't walk past the west stand so I've no idea where you mean
Report Spam   Logged

The Hotelend Grand National Sweepstake Champion 2023
Manwork04
Hero Member
*****
Offline Offline

Posts: 9314



View Profile
Badges: (View All)
Windows User Mobile User Spammer 25 Posts in one day
« Reply #51 on: August 02, 2022, 19:43:27 pm »

where are these broken windows that you continuously mention? I don't walk past the west stand so I've no idea where you mean
South end of the west concourse, you can hardly miss them TBH.
Report Spam   Logged

Rule Britannia
Substitute
Pat McGatt
Full Member
***
Offline Offline

Posts: 242



View Profile
Badges: (View All)
Combination Poll Voter Level 3
« Reply #52 on: August 03, 2022, 13:24:52 pm »

tannoy is a funny word ain't it.
Report Spam   Logged

Let's Swell The Facilities
Coolcat
Hero Member
*****
Offline Offline

Posts: 8004



View Profile
Badges: (View All)
Search Windows User Level 6
« Reply #53 on: August 03, 2022, 16:23:58 pm »

tannoy is a funny word ain't it.
Elsie Tannoy was the dragon in Coronation Street years back I believe!  Wink
Report Spam   Logged
singcobb
Hero Member
*****
Offline Offline

Posts: 3162



View Profile
Badges: (View All)
Level 6 Avatar Linux User
« Reply #54 on: August 03, 2022, 18:01:11 pm »

Tannoy is a trade name, it is actually a public address system.
Report Spam   Logged
Deepcut Cobbler
Administrator
*****
Offline Offline

Posts: 14652



View Profile
Badges: (View All)
Search Level 6 Windows User
« Reply #55 on: August 03, 2022, 18:48:25 pm »

Tannoy is a trade name, it is actually a public address system.

I honestly didn't know/realise that... Shocked
Report Spam   Logged

“They shall grow not old as we that are left grow old:
Age shall not weary them, nor the years condemn.
At the going down of the sun and in the morning
We will remember them.” Laurence Binyon

The Hotelend Grand National Sweepstake Champion 2009
Terryfenwickatemyhamster
Administrator
*****
Offline Offline

Posts: 5108


View Profile
Badges: (View All)
5000 Posts Level 6 Windows User
« Reply #56 on: August 03, 2022, 21:10:33 pm »

Elsie Tannoy was the dragon in Coronation Street years back I believe!  Wink

It is. I had a lovely set of Tannoy, duel concentric, 15” Speakers. Sold em to a geezer in Hong Kong.

Sounded loverly.
Report Spam   Logged
WadeyCobbler
Hero Member
*****
Offline Offline

Posts: 1615


View Profile
Badges: (View All)
Mobile User Windows User Combination
« Reply #57 on: August 03, 2022, 21:15:32 pm »

Tannoy is a trade name, it is actually a public address system.

It's done it's job as a brand with a lot of people using the name. A bit like Pritt Stick or Blu Tack. I wonder what our PA brand actually is?
Report Spam   Logged
The 12th Marquis of Sixfields
Winning Is For Losers
Administrator
*****
Offline Offline

Posts: 9352


View Profile
Badges: (View All)
Search Mobile User Level 6
« Reply #58 on: August 03, 2022, 21:42:19 pm »

Tannoy is a trade name, it is actually a public address system.
ok alan
Report Spam   Logged

The Hotelend Grand National Sweepstake Champion 2023
guest3086
Guest

Badges: (View All)
« Reply #59 on: August 04, 2022, 06:31:30 am »

It's done it's job as a brand with a lot of people using the name. A bit like Pritt Stick or Blu Tack. I wonder what our PA brand actually is?

Hoover, it ended up being used for a President.
Report Spam   Logged
Pages: 1 2 [3] 4 5 6 7 8 9 10 ... 12   Go Up
  Print  
 
Jump to:  

Powered by EzPortal
Parental guidance is urged as this messageboard may not be suitable for all persons especially those under the age of 16 as the forums may contain words, phrases and expressions not considered appropriate for a younger audience so please express caution. If any posts in the forums offend you, please let us know and we will look at them and if we agree with your complaint, we will remove them. You are personally responsible and potentially liable for the contents of your posting and may be sued should your posting contain content of a defamatory or other illegal nature. Every message posted leaves a traceable IP number. We check the forums at various times of the day and remove offending posts. Other supporters are welcome but abusive or silly posts will be removed and the offenders potentially barred from future access to the site. We advise that you never reveal any personal information about yourself or anyone else (for example: telephone number, home address or email address), and please do not include postal addresses of any kind. This messageboard is not endorsed or in any way affiliated with Northampton Town FC. All postings on this board become copyright of The Hotel End & may not be reproduced without the permission of the board administrator. By signing up to this message board you agree to this. The Hotel End cannot be held liable for the actions or postings of its members. The Hotel End reserve the right to edit, delete, move or close any thread for any reason. The Hotel End may disclose user information to government authorities at their discretion or when required by law. The Hotel End may also disclose user information when The Hotel End has reason to believe that someone is causing injury to or interference with its rights or property, other The Hotel End users, or anyone else that could be harmed by such activities. By registering for The Hotel End, you agree to indemnify The Hotel End its representatives, and agents, and hold them harmless from any and all claims (including claims for legal fees) which may arise from your participation on the The Hotel End. You also agree that The Hotel End is not responsible for the materials posted by users of The Hotel End. In addition, you grant The Hotel End and its affiliates, worldwide, royalty-free perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any message or content posted on The Hotel End and/or e-mail sent by you to The Hotel End (in whole or in part). The Hotel End reserves the right to make the rules up as it goes along. Thank you - The Hotel End I love Quidco
Bookmark this site!
Powered by SMF | SMF © 2016, Simple Machines
Privacy Policy