I'm just going to put this here.
http://faninsights.co.uk/fan-engagement-index/I know some people aren't keen on having to read through actual facts and figures with a methodology behind them more involved than reaching into one's arse and plucking out a few numbers, so to save them time Northampton Town are rated 24th out of 92 and are one of only 8 clubs that have all three types of face-to-face dialogues between club and fans in place that are focused on in the study.