It's an adequate response but I think they've missed out two key points:
- The lack of an apology. It doesn't have to be a gushing recanting of everything they've ever said or done, but a simple "we are sorry if our actions have made the club staff feel this way. It was never our intent to do so and if our words or actions have been misinterpreted then obviously we apologise for this."
- The denial of "having an agenda" isn't enough. Look at the vast amount of comments from numerous people on here, on Twitter, on the club's Facebook page, various fan Facebook pages, even the Trust's own Facebook page, not to mention the letter from the staff itself - for some reason, an awful lot of people believe that the Trust DO have an agenda around fan ownership. This was the perfect opportunity to not only deny it (which they've done) but also to acknowledge that they will be working hard to make sure this was made clear in future communications as they have clearly failed to do so in the past.
I do think the Trust (or aspects of the Trust) lack the ability to be self-critical. If they showed a modicum of self-awareness in these things, I think there would be far few of us willing to be critical of the Trust as an entity.
Regardless of any denials, while it may not be the official party line, I still believe that there are elements within the Trust who personally
are keen on fan ownership, and I think those individuals are undermining the efforts of everyone else, who as I've said on many occasions, I'm sure are working hard and with the best intentions.