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Redevelopment Closer Than Ever?

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Author Topic: Redevelopment Closer Than Ever?  (Read 1149019 times)
Battery Man
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« Reply #29040 on: June 28, 2021, 16:32:45 pm »

I agree the mechanism is curious but also consider the staff have somewhat limited means to communicate effectively & whilst I'm sure KT knew and approved of the posting, which certainly suited his agenda but I also know first hand how some of the honest hardworking staff were sick of the innuendos and insults being posted with no right of reply.

To be honest I think the issues have so polarised the fan base that it can only cause damage - unfortunately we seem now to live in a society (Brexit being a perfect example) where a view is 100% right or 100% wrong - in truth we all know that is rarely the case and I think for the sake of our club we should all occasionally step in the other guys shoes. 

Great post CW, I think you are right and we all need to step back a bit and think about the pro's and cons of both sides.
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« Reply #29041 on: June 28, 2021, 16:43:49 pm »

Been fairly neutral when it's come to the Trust issue.
However, it has been becoming clearer for many months if not years, certain individuals have their own agenda, and wish that outcome at the expense of the club, certainly KT/DB and anything they do (or don't) for the club.

Time for the Trust to be cleansed, folded...or for some to go the same way as Hancock...Matt not Tony that is!  Wink

Unfortunately even with the best intention virtually all amateur organisations go the way of power struggles, politics and individual agendas - I read some of the trust communications and they seem to think corporate wordy type missives on board structure, resolutions etc legitimise the organisation - unfortunately this can mask the true objective of the organisation. Given the Trust board are all giving their time for nothing it adds a level of protection from criticism & even accountability. Going forward if we were ever to even consider an element of fan ownership you have to have a paid CEO (even if its only a modest salary) - but one that makes the post holder truly accountable.
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« Reply #29042 on: June 28, 2021, 17:36:54 pm »

I agree the mechanism is curious but also consider the staff have somewhat limited means to communicate effectively & whilst I'm sure KT knew and approved of the posting, which certainly suited his agenda but I also know first hand how some of the honest hardworking staff were sick of the innuendos and insults being posted with no right of reply.

To be honest I think the issues have so polarised the fan base that it can only cause damage - unfortunately we seem now to live in a society (Brexit being a perfect example) where a view is 100% right or 100% wrong - in truth we all know that is rarely the case and I think for the sake of our club we should all occasionally step in the other guys shoes. 
I completely agree, which makes the whole thing even more unpalatable as the the letter has the caveat that KT and DB had no knowledge, which is clearly not true.
The club is trying to split the fan base and then shame anyone who holds KTs feet to the fire.
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« Reply #29043 on: June 28, 2021, 18:37:33 pm »

I just went over to the Trust website to see if they have issued any sort of apology or rebuttal to the letter from the club staff over the weekend. They haven't, but while I was on there I couldn't resist having a peek at their forum.

I last looked not long after it launched and it was tumbleweed city. I thought it might have got going a bit since then,  but it hasn't.  Since February last year, there have been 67 posts. As far as I could see, every single one of those was from Roger, Andy R or a user called "Trust" which would seem to be the admin account.

No one has posted a thing in nearly 4 months.

Looking at the Trust's Facebook page, their big statement last Tuesday triggered a whopping 3 comments, all of which were posted in the last 24 hours and were taking issue with the Trust over the letter from the club staff.

This shows a pretty shocking level of engagement with the supporters (or anyone, actually) 

I'm sorry, but they really do need to up their game if they want to be taken seriously.



Surely engagement is a two way street? It seems plenty have something to say about things now, mainly off the back of a couple of Club statements.

There is a Trust website as you say, there is a messageboard as you say, there is a Facebook page as you say.... the facilities/channels of communication are available.

Also worth pointing out that it seems a large number of Trust members are saying "i've not heard anything from the Trust for years".......the last two letters sent out by the Trust included a GDPR form, and it is a requirement for members to give their consent to receive publications, newsletters, communications etc. There are restrictions on sending mail, either by post or electronically without the consent afforded by the GDPR form.

I'm not going to pretend that the Trust have done everything they could have done to communicate, however it can't be portrayed that they've done nothing either.

Any Trust member can ask for an invite (in current Zoom times) to any Trust board meeting. Any Truat member can attend the AGM (joining instructions are sent out when notification of the meeting is made) and anyone can find the website as you have done and send an email about anything.

I've been a board member for around four months now, and our monthly meetings always have the "correspondence" standing order.....I think there have been two communications from Trust members in the four months.
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« Reply #29044 on: June 28, 2021, 18:56:24 pm »

GPC, my understanding is that if you have an ongoing contractual relationship with another party their would be no restriction on communication. Therefore as paid members of the Trust it would be unnecessary for the board to obtain permission to send emails or similar communications to its membership, at least thatís my interpretation.
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« Reply #29045 on: June 28, 2021, 19:04:30 pm »

GPC, my understanding is that if you have an ongoing contractual relationship with another party their would be no restriction on communication. Therefore as paid members of the Trust it would be unnecessary for the board to obtain permission to send emails or similar communications to its membership, at least thatís my interpretation.

You may know better than me.....you say "paid members".....the majority of those paid life membership fees many years ago, before the advent of electronic mail. Permission of some sort has to be sought.....and as I said we certainly have had GDPR forms sent to us in the last couple of years (I say us because when I received the AGM notification I was not on the board at that time)
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« Reply #29046 on: June 28, 2021, 19:56:05 pm »

I completely agree, which makes the whole thing even more unpalatable as the the letter has the caveat that KT and DB had no knowledge, which is clearly not true.
The club is trying to split the fan base and then shame anyone who holds KTs feet to the fire.


To be fair to the club staff they only stated that the letter was written and sent to the Trust Board, without KT and DB's knowledge. Nowhere do they say it was posted on the club website without the owners knowing. Surely if the letter was sent to the Trust first and then the staff asked to post on the website that's reasonable, is it not?
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« Reply #29047 on: June 28, 2021, 20:02:44 pm »

To be fair to the club staff they only stated that the letter was written and sent to the Trust Board, without KT and DB's knowledge. Nowhere do they say it was posted on the club website without the owners knowing. Surely if the letter was sent to the Trust first and then the staff asked to post on the website that's reasonable, is it not?

On that matter the letter was sent by email to a small number of the Trust Board members some 30-40 minutes before it was posted on the Club websiteÖ..
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« Reply #29048 on: June 28, 2021, 20:08:11 pm »

Surely engagement is a two way street? It seems plenty have something to say about things now, mainly off the back of a couple of Club statements.

There is a Trust website as you say, there is a messageboard as you say, there is a Facebook page as you say.... the facilities/channels of communication are available.

Also worth pointing out that it seems a large number of Trust members are saying "i've not heard anything from the Trust for years".......the last two letters sent out by the Trust included a GDPR form, and it is a requirement for members to give their consent to receive publications, newsletters, communications etc. There are restrictions on sending mail, either by post or electronically without the consent afforded by the GDPR form.

I'm not going to pretend that the Trust have done everything they could have done to communicate, however it can't be portrayed that they've done nothing either.

Any Trust member can ask for an invite (in current Zoom times) to any Trust board meeting. Any Truat member can attend the AGM (joining instructions are sent out when notification of the meeting is made) and anyone can find the website as you have done and send an email about anything.

I've been a board member for around four months now, and our monthly meetings always have the "correspondence" standing order.....I think there have been two communications from Trust members in the four months.

TBF the Trust hardly comes across as a welcoming environment.
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« Reply #29049 on: June 28, 2021, 20:11:50 pm »

To be fair to the club staff they only stated that the letter was written and sent to the Trust Board, without KT and DB's knowledge. Nowhere do they say it was posted on the club website without the owners knowing. Surely if the letter was sent to the Trust first and then the staff asked to post on the website that's reasonable, is it not?
I think the 30 min gap blows that theory out of the water.
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Rule Britannia
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« Reply #29050 on: June 28, 2021, 20:26:05 pm »

TBF the Trust hardly comes across as a welcoming environment.

Are we talking now, the last 6 months, since a good number of people joined in 2015 or since itís conception?

All I was doing was pointing out that the channels of communication are open for people to useÖ.I forgot to add the Twitter handle and even the Chairmanís mobile phone number are also on the website.
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« Reply #29051 on: June 28, 2021, 20:46:57 pm »

Surely engagement is a two way street? It seems plenty have something to say about things now, mainly off the back of a couple of Club statements.


It is Grange, yes. But in this digital age I think the Trust need to be a bit more proactive and behave a bit more like an online business. You can't just sit back and expect people to find you, and then hope that if they have stumbled across you that they will choose to return. Don't take this next bit personally because I think you have been a breath of fresh air in recent weeks, willing to listen and discuss things rather than the talking down and stropping off we've been used to from Trust board members in recent years, but in all honesty it's unlikely people will choose to return because most of the content the Trust put out is dry, stale and boring.

Melly has offered assistance in setting up a MailChimp service and that would be a start but it doesn't address the content and there's so much more they could do; run teaser campaigns, competitions, ask for input (not just from a prescriptive and restrictive survey), work with an affiliate to drive traffic or, easiest of all, just do something that's fun! It doesn't all have to be dry, dreary factual content - ask people for their best Cobblers memories,  their favourite player, their worst journey to an away game, memories of Cobblers "characters" - the list is endless!  Just start a conversation that isn't deadly serious, contentious, issue driven or trying to drum up support for a cause and will simply be a bit of a laugh.

That's what engages people, that's what makes them come back, that's what makes them like you. And when people like you, when you do have a serious point to make, they are more likely to listen and more likely to take your side. Have a look at the Simple Politics page on Facebook because they do a lot of this stuff brilliantly.

At the moment I think the Trust come over as a bunch of grumpy old men who would be much happier left to their own devices shuffling papers around the table in a WMC, a group who view their online presence as something they do begrudgingly and half heartedly because "That's just what you have to do these days". That's not the case. Digital is the way forwards, and should be at the heart of the the Trust's strategy, not simply seen as an afterthought or a cheaper alternative to mailshots.
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« Reply #29052 on: June 28, 2021, 20:57:50 pm »

It is Grange, yes. But in this digital age I think the Trust need to be a bit more proactive and behave a bit more like an online business. You can't just sit back and expect people to find you, and then hope that if they have stumbled across you that they will choose to return. Don't take this next bit personally because I think you have been a breath of fresh air in recent weeks, willing to listen and discuss things rather than the talking down and stropping off we've been used to from Trust board members in recent years, but in all honesty it's unlikely people will choose to return because most of the content the Trust put out is dry, stale and boring.

Melly has offered assistance in setting up a MailChimp service and that would be a start but it doesn't address the content and there's so much more they could do; run teaser campaigns, competitions, ask for input (not just from a prescriptive and restrictive survey), work with an affiliate to drive traffic or, easiest of all, just do something that's fun! It doesn't all have to be dry, dreary factual content - ask people for their best Cobblers memories,  their favourite player, their worst journey to an away game, memories of Cobblers "characters" - the list is endless!  Just start a conversation that isn't deadly serious, contentious, issue driven or trying to drum up support for a cause and will simply be a bit of a laugh.

That's what engages people, that's what makes them come back, that's what makes them like you. And when people like you, when you do have a serious point to make, they are more likely to listen and more likely to take your side. Have a look at the Simple Politics page on Facebook because they do a lot of this stuff brilliantly.

At the moment I think the Trust come over as a bunch of grumpy old men who would be much happier left to their own devices shuffling papers around the table in a WMC, a group who view their online presence as something they do begrudgingly and half heartedly because "That's just what you have to do these days". That's not the case. Digital is the way forwards, and should be at the heart of the the Trust's strategy, not simply seen as an afterthought or a cheaper alternative to mailshots.
Some really good ideas there why donít you get involved and help out all the ďold menĒ 😂 Iím sure they would love some help.
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« Reply #29053 on: June 28, 2021, 20:59:46 pm »

I think the 30 min gap blows that theory out of the water.

Or does it actually make it FACT not theory?
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« Reply #29054 on: June 28, 2021, 21:04:13 pm »

Some really good ideas there why donít you get involved and help out all the ďold menĒ 😂 Iím sure they would love some help.

I don't think I could stomach stench of pžss, cabbage and mothballs.  Grin
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« Reply #29055 on: June 28, 2021, 21:05:31 pm »

It is Grange, yes. But in this digital age I think the Trust need to be a bit more proactive and behave a bit more like an online business. You can't just sit back and expect people to find you, and then hope that if they have stumbled across you that they will choose to return. Don't take this next bit personally because I think you have been a breath of fresh air in recent weeks, willing to listen and discuss things rather than the talking down and stropping off we've been used to from Trust board members in recent years, but in all honesty it's unlikely people will choose to return because most of the content the Trust put out is dry, stale and boring.

Melly has offered assistance in setting up a MailChimp service and that would be a start but it doesn't address the content and there's so much more they could do; run teaser campaigns, competitions, ask for input (not just from a prescriptive and restrictive survey), work with an affiliate to drive traffic or, easiest of all, just do something that's fun! It doesn't all have to be dry, dreary factual content - ask people for their best Cobblers memories,  their favourite player, their worst journey to an away game, memories of Cobblers "characters" - the list is endless!  Just start a conversation that isn't deadly serious, contentious, issue driven or trying to drum up support for a cause and will simply be a bit of a laugh.

That's what engages people, that's what makes them come back, that's what makes them like you. And when people like you, when you do have a serious point to make, they are more likely to listen and more likely to take your side. Have a look at the Simple Politics page on Facebook because they do a lot of this stuff brilliantly.

At the moment I think the Trust come over as a bunch of grumpy old men who would be much happier left to their own devices shuffling papers around the table in a WMC, a group who view their online presence as something they do begrudgingly and half heartedly because "That's just what you have to do these days". That's not the case. Digital is the way forwards, and should be at the heart of the the Trust's strategy, not simply seen as an afterthought or a cheaper alternative to mailshots.

Indeed some good ideas there BON, I I actually share some of your frustrations regarding "engagement"....it is something to work on, there is someone lined up to totally revamp the website and improve communications, but progress has been a bit slow to put it mildly!

You of course are entitled to your opinions and can of course share your thoughts and "we" should of course take them onboard.

Manwork did make a point too.....and he is suggesting what I did! I wanted to change things and have got involved. If there is a perceived dynamic that needs changing that is only going to be changed by some fresh blood and new ideas on the Board.....that was my theory anyway.....for what its worth!  Grin
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« Reply #29056 on: June 28, 2021, 21:06:07 pm »

I don't think I could stomach stench of pžss, cabbage and mothballs.  Grin

I've got to say though...posts like this don't help the situation at all though!
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« Reply #29057 on: June 28, 2021, 21:15:24 pm »

Just so you are all aware a draft response to the Club statement has been written and forwarded to the Trust Board members for comments.

I believe this will now be out tomorrow morning.
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« Reply #29058 on: June 28, 2021, 21:36:01 pm »

Some really good ideas there why donít you get involved and help out all the ďold menĒ 😂 Iím sure they would love some help.
I dont like a WMC.
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« Reply #29059 on: June 28, 2021, 21:50:40 pm »

I dont like a WMC.

😀😀
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